Our monitoring alerted us to failed requests and timeouts against the portal endpoints

Incident Report for WeGuard

Resolved

This was resolved after the fix was deployed.
Posted May 02, 2025 - 05:13 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 01, 2025 - 21:43 UTC

Update

Root cause found and fix is in place.
Posted May 01, 2025 - 21:43 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted May 01, 2025 - 21:43 UTC

Update

We are continuing to investigate this issue.
Posted May 01, 2025 - 20:34 UTC

Investigating

Investigating
Posted May 01, 2025 - 20:25 UTC
This incident affected: APIs and Management Portal.
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